SumUp - helping small merchants grow their business
My role
Senior Product Designer
Year
2019 - 2020
Customisable receipts
Merchants needed to tailor their receipts for branding, compliance, or customer preference, but the process was cumbersome and frequently led to support tickets.
Goal: Enable merchants to independently customise receipts, reducing friction, support load, and increasing merchant satisfaction.
Design Process
Low and Mid-Fidelity Exploration
Developed wireframes showing step-by-step editing flows for merchant receipts.
Tested several UI patterns (inline editors, modular fields, preview toggles) to find the most intuitive layout.
UX Validation & Collaboration
Conducted user validation sessions to refine language, button placement, and default templates. Involved developers early to anticipate technical feasibility and constraints.
Outcomes & Impact
50% reduction in support cases related to receipt customisation within the first month after launching the MVP.
Elevated merchant satisfaction, feedback indicated clarity and control were highly appreciated.
Improved developer and designer workflow via the refined Figma library boosting consistency and reducing design handoff friction.
Circuit UI Components library
Co-led a redesign of our Figma-based Circuit UI library, improving reusability and coherence across products.
Cleaned and restructured components, naming conventions, and usage guidelines to boost team efficiency and design consistency.
UX research
I was deeply involved in conducting UX research for each product feature that my team and I were working on. Back in November 2019, we undertook a major initiative that entailed conducting in-person interviews. These interviews covered the entirety of our domain, allowing us to gain comprehensive insights. I extended invitations to developers and other team members, enabling them to connect and acquire a more profound understanding of our merchants' perspectives and requirements.
